Hello ! Yes I did indeed receive the sofa and it arrived in perfect condition, thank you for your excellent service. Happy Customer, JR
Thank you very much for your quick response! It is rare to find customer service anymore. ER
We received our chairs on Friday. We love them.
I was impressed with the quality - I have seen inferior imitations for far more money. You were very accommodating and helpful. It was a pleasure ordering from you.
If we have need, we would definitely order from you again.
Thanks again DG
I received the chair yesterday afternoon. Thanks again for your terrific service! Richard
Thank you for your kindness, thoroughness, and all around great attention THANK YOU! KA
Thank you for great Customer Service!
Thank you, MS Springfield MA
Thanks again for your call yesterday and your response to my concern(s). I have to say that I wish all stores, webstores and customer service people were like you. You assuaged my concerns and I feel confident in the possibility of making a purchase from your store. Thanks again.
p.s. - I write this because I used to be in a customer service job and I know how quick everyone is to complain. I truly feel that you went over and above today's mediocre standards and I wanted you to know how much I appreciated it. If you want me to send this to your supervisor or Manager, I gladly will.
Have a great day!
Kindest regards,
Rachel M BFA, BLA, Dip. Hort
Landscape Architect
We received shipment and couldn't be happier with our new Barcelona's. They're perfect. It was excellent working with you. Thanks. JS.
I purchased the orange & chocolate brown Barcelona chairs for a hotel in Manhattan, KS about 3 years ago, then last year I purchased the lime green & cognac chairs for a hotel in Springfield, MO. They are fabulous chairs & still look as good today as when I unpacked them. I am also thinking of purchasing some more lime green chairs for Manhattan. Our guests love them, they are very comfortable & extremely stylish. Thanks, Bridget McC
Thank you for my table. I love it! It arrived in perfect condition. A pleasure to do business with you. RW,
Everything arrived. Thank you very much for your help. Love the furniture.
I will keep doing business with you! PCV, TX
The client received the chairs and is very pleased with them. Thank you again for all of your hard work and effort in making this a smooth transaction. I will absolutely keep your e-store in mind for future projects. J.L. NY.
I just wanted to let you know that the chair is beautiful, and I am very
pleased with both the chair and your helpfulness.
I plan to be ordering some more furniture in the near future and I will certainly purchase with your company again. Thank you, Susan MC.
I write to let you know that I just received the chairs. They look
great and exceeded my expectations. You should also know the delivery
company was professional and did a nice job.
Judith, my thanks to you and Anthony for all of your assistance throughout the entire process. I appreciated your prompt attention to everything and will not hesitate to call on you again when I am in the market for additional furniture. Take care, G.T.
The Furniture Collection really "delivered" for our hotel - and more than met our expectations ! Bill SF
Thank you for your patience, trust and kindness in the process of getting the shipment here.
Veracity is rare, which makes me doubly appreciate it coming from your firm. It has been a great pleasure dealing with you.
The chairs arrived yesterday, and I must say: they look miraculous! Great quality, just what I expected, etc... I certainly will spread the voice about your business and excellent service. Thank you very much for everything.
Best regards, Carlos. San Juan.
The quality of the wood, leather and steel is exceptional. It certainly fits the quality and service that we know that we can count on from you and your company. Anita
Chair arrived on Saturday, safe and sound. I'm very happy with my purchase. A pleasure doing business with you.
I would like to thank you very much for your personal involvement in the deal and consequent shipment. You made someone very happy with the chairs. Rick. Holland
The delivery was made and everything arrived safe and sound. Many thanks for your wonderful customer service. Thank you for everything. Jo. CA.
Thanks Anthony for all the wonderful customer service. I will recommend your company to everyone I know. You're awesome and I appreciate all you've done to expedite my order. Sincerely, Joanne. CA
Thank you again for the great service. Nick. Canada.
Great! Thank you for your kind assistance. I'm looking forward to enjoy this lovely chaise. Thanks, Masaki. TX.
Thank you for everything. I will most definitely recommend you. Yvon. FL.
My compliments to you on your website and product line. Malcolm. Tennessee.
Hi Judith, Just wanted to let you know that the chaise arrived from Italy and it is perfect! Thank you and your company so much for orchestrating and co-ordinating its production. It is fantastic and I paid $6000 less than what they charge for the "original" chaise. Just wanted to thank you and express my appreciation again.
Lauren C. New York May 2011
Got the rugs. AMAZING! Exceeded expectations. Thank you.
Robert F. New York May 2011
The chairs arrived. They are amazing! They do recline, which is excellent. There is a lever on the side of the chair to assist.
Jennifer C-D. Arnold MD
I received delivery on Monday. Thank you very much for all your help.
Looking forward to doing business with you again in the near future.
Laura G.
The table is beautiful and fits perfectly in the space. Thank you for the email and hope to send more business your way in the future.
Josh L. Boston Mass.
Thanks Anthony, as usual you folks are great to deal with and we will order the sofa today.
Darlene W.
Got my four Barcelonas last Friday. They look wonderful. Thank you!
Dawn P. N.Hollywood CA
Yes! The chair arrived yesterday. We are very happy. It looks great.
Thank you very much for everything
Flaviano
I have received the furniture we ordered and am very happy with it. We have not assembled the coffee tables yet but I am confident that we will enjoy them as much as the rest. I am contemplating some additional pieces and would like your assistance on getting the best possible Barcelona Chair.
Leo T
Thank you for the update. I received the piece yesterday and it is perfect. Your service is great and I will certainly keep you in my favorites.
Christine C. Arizona
I received the replacement cushions and they are beautiful. Now I want to order another set for the other identical chair. Thanks!
Donna Iggena
Judith. Thank you for my table. I love it. It arrived in perfect condition. A pleasure to do business with you.
Robin W. W. Palm Beach
Dear Anthony. Today the Marshmallow Sofa had arrived to our library. And what should I say? It looks GREAT!! The colors are agleam and beautiful. Next day I will send you photos. Many thanks for your efforts and the pleasant contact. Best greetings to Judith
Michael S. City Hall Library, Rodental, Germany
Yippppeeeee! Cant wait to see it. My husband just asked where you are located and I fell over when I saw Greenbrae. We are in San Francisco. Love good customer service.
Kathleen. SF CA
Thank you for a great customer service!
Marta S. Enterprise Business Systems
I have it... the cushions are perfect!! Thank you, thank you, thank you !!
Danna B. Culver City CA
I received the chairs yesterday afternoon. Thank you for your terrific service!
Richard S. Trabuco Canyon CA
The chairs arrived and the customer is very pleased. I will need to order others and will look over your inventory and get back to you very shortly
Judy T Bloomfield Hills Birmingham
Hello Jennifer
May I ask you a big favor please?
We are furnishing a house in New York and our client would love to see a picture of your chaises in a room setting. We would love to see them in situ too! Would that be possible?
Hi!!
Of course - we are away but can I get the picture to you Monday? Is that too late? I love the chairs! They are better than was pictured (on your website).
Jennifer C-D
Baltimore MD
Dear Judith
I received delivery on Monday. Thank you very much for all your help. Looking forward to doing business with you again in the near future.
Laura
The table is beautiful & fits perfectly in the space.
Thank you for the email & hope to send more business your way in the future!
Josh L
Good Morning,
Thanks for the follow up everything went extremely well. She (client) loves the rug and the pickup was very easy.
Thanks for going the extra mile.
Marshauna G
Hi Judith, Please see below…… what a result!!! Ian LOVES the office. Very impressed!! Thanks so much for all your assistance so far. Regards Mel I wanted you to know that we received the table last week and I
set it up in the dining room and it looks ten times better in person.
Thank you for finding us a perfect match. Now lets talk about the Dining Chairs in White Leather.
RC
The ottoman replacement arrived in my
absence on 2/23. Yesterday I opened the carton and removed the
replacement and was very satisfied with it. Many thanks for all of your efforts in completing our order.
JL
Got the living room furniture today, in time for E.'s big partyIt is perfect. What I received is exactly what I
ordered and what I wanted. It all looks exactly as I had pictured it.
Although E. usually prefers a more "traditional" look, she told me it
looked perfect for our home, and she loves the color. The guys who set
it up were great.
Thank you!
JoshF - NY
Judith, I just want to tell you that you and Anthony are the best salespeople I have ever encountered. I very much appreciate the time you spent helping me to make informed and happy decisions. It goes without saying that my husband and I adore our all new furniture, lamps, lighting fixtures and rugs!
Thank you once again and wishing you all the very best.
Gill M.
Hello
Judith. Just wanted to let you know the table arrived today & we
love it! Thanks so much for your help. Still deciding on buffet… A.B.Hi,
Judith. Just wanted to let you know that the chair arrived last
Friday, and it is exactly what I was hoping for – many thanks for your
assistance. Regards, LanceHi Judith, You have been so fantastic to work with, thank you!
Anna
Love it!! Kim R
(Artemis Chair with black leather and dark walnut frame.)
Thank
you Judith. Fortunately the color I chose is on the whiter side and the
colors look fine. Overall I am very happy with the bed. Thank you for all your help, Best, Laura
JoshF.
Hola Judith,
Perfect! I will proceed accordingly.
Thank you for your patience and understanding!
You are a delight to work with.
Cristina
You are more than welcome. How does
the sofa look?
The console is coming up next - no extra
shipping costs.
It looks great. J. and I both agree.
KimR
The chairs and ottomans for the bedrooms are lovely. Comfortable, cosy, welcoming. In fact everything you have designed and supplied for the bedrooms worked out perfectly. Your brief was to make our guests feel as though they were walking into their own homes. No sooner said than done and we currently have a couple who would like you to completely re-create their hotel room in their own master suite back home! I cannot thank you enough. It is always a pleasure to work with you.
Sincerely yours
SF
Thank you thank you. The Petite Confort Le Corbusier sofa is exactly what I ordered. I love you folks!!!
Leo
I'm very happy with my Grenada Chair. It just what i expected, everything is perfect
about this chair. qood quality, great looking and perfect size.
Thanks Viktor G.
Dear Judith and Anthony,
Can't believe we have been working with you for 7 years now and you have not missed a beat. We always get exactly what we want, custom made or off the shelf and your level of service is unique. I had to take the time to tell you that. Being in the service industry too, I know what it takes and really appreciate you! Your name suits you - you are both Stars!
Warm personal regards
Tikkun Olam
It (the coffee table) arrived in perfect condition. Thank you.
Michael C.
Thank you for checking. We had a wonderful vacation. We are very pleased with the look of the (Silver Riverstone Cocktail) Table.
Take care.
Karen
Thank you sooo much for everything! We love our living / dining room furniture and the wheat, indigo, cranberry color scheme is perfect. It was a great pleasure working with you and I very much look forward to calling you again in a couple of months time to do our master bedroom!
You are fantastic!~
All the very best for the holidays
The Shefers
I
have been remiss in not reaching out to you to say that we received the
chairs and love them. Thanks for all of the effort to get them to us
quickly!
M.C.
Judith,
Thanks again for all your help. I changed the cushions and they look great.
Even though it's not the same fabric as the original cushions, they blend in very well.
It's been a pleasure dealing with you and I hope we can do something in the future.
Have a good holiday.
Lila S.
I just want to tell you that Hilda (my friend the sculptor) just helped me unroll and place the rug and we LOVE it. It is exactly what was needed to pull the room together.
Hugs, Sybil
Un-solicited recommendation for Judith: In 30 years of working with professionals, Judith stands out in her diligence to make her clients happy and her persistence in all aspects of her position, always taking the extra step to satisfy her clients. Her knowledge of the modern-contemporary home furnishings market is amazing and she is always a joy to work with. I highly recommend her businesses in pricing, customer care, honesty and follow through.
Karen McM. SF.
Thanks so much, Judith. We received the chairs and they look great!! I'll send you and Anthony a photo soon. I really appreciate your help with this!
Chris L. Crested Butte CO
Dear Judith, Anthony and Francesco,
The sofa and arm chairs are really beautiful, they are works of art.
I really did not make a mistake in choosing your TappezzeriaMasini Arte Collection for this set of LC3 sofa and armchairs. It really is a much better sofa than what the others were offering.
The Golden tan color is just exactly what matches my blue themed living room.
Thank you very much for such quality, good looking furniture and excellent customer service.
Edwin
Dear Judith
It has been six years since I bought a piece of furniture. The
only furniture that I had are my LC2 loveseat, LC2 chair and the daybed (prior to purchasing the LC3 Sofa and armchairs from you.
It is only now that I am buying again furniture
and it is really Godsend that I found your website. Your products are really much better
than the furniture that I bought from www.dwr.com way back in 2003. Your Arte Collection really lives up to what its website stated, i.e. that the reproductions are like the originals. In my opinion, they are even better than the originals by Cassina.
I would highly praise your Tappezzeria Masini / Arte Collection for their craftmanship, attention to detail and beautiful form (form and function = modernism unequaled).
Edwin
Judith,
The bench was finally delivered around noon today. We are very pleased with it. According to Michael, it fits perfectly and is exactly what we ordered (I haven't been home to see it yet). Please see picture attached.
Thank you for your email notification. We appreciate your diligence.
Regards
Ed McC
Dear Judith
I just wanted to let you know that the chairs arrived today, and they’re spectacular. I’m glad I took your suggestion to place the special order, and wait for them to be manufactured and shipped. The wait was definitely worth it.
Thank you again for your fantastic service, and for delivery of a product of excellent quality – just as you had promised. They are EXACTLY what I had envisioned.
--CJW - Chris W.
I am absolutely thrilled with the Pantosh Chairs which arrived 3 weeks earlier than promised! Your service has been fabulous throughout. Thank you.
Stan K.
Judith they (the lime Gumdrop Stools) look great. Thanks.
David T
Dear, dear Judith and Anthony
First
and foremost we want to thank you both for your exemplary service. You
have gone beyond the call of duty at every turn! Being able to let go
of our old furniture was a relief but the transformation of our home by
your lovely, lovely pieces is breathtaking and everything that we could
ever have wished for.
Thank you, thank you we have already
recommended you to all our friends and we will certainly be calling upon
you again ourselves, when we are ready to order the dining room
furniture and do up the other bedrooms!
Claire and Chris M. SF |
Customer Service Reviews:
