By Eileen Gray

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Bitter Chocolate - MI-CH

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Customer Service Reviews:

Hello ! Yes I did indeed receive the sofa and it arrived in perfect condition, thank you for your excellent service. Happy Customer, JR

Thank you very much for your quick response! It is rare to find customer service anymore. ER

We received our chairs on Friday. We love them.
I was impressed with the quality - I have seen inferior imitations for far more money.   You were very accommodating and helpful. It was a pleasure ordering from you.
If we have need, we would definitely order from you again.
Thanks again DG

I received the chair yesterday afternoon. Thanks again for your terrific service! Richard

Thank you for your kindness, thoroughness, and all around great attention THANK YOU!     KA

Thank you for great Customer Service!
Thank you, MS Springfield MA

Thanks again for your call yesterday and your response to my concern(s). I have to say that I wish all stores, webstores and customer service people were like you. You assuaged my concerns and I feel confident in the
possibility of making a purchase from your store. Thanks again.

p.s. - I write this because I used to be in a customer service job and I know how quick everyone is to complain. I truly feel that you went over and above today's mediocre standards and I wanted you to know how much I appreciated it. If you want me to send this to your supervisor or Manager, I gladly will.

Have a great day!
Kindest regards,

Rachel M BFA, BLA, Dip. Hort
Landscape Architect

We received shipment and couldn't be happier with our new Barcelona's. They're perfect. It was excellent working with you. Thanks. JS.

I purchased the orange & chocolate brown Barcelona chairs for a hotel in Manhattan, KS about 3 years ago, then last year I purchased the lime green & cognac chairs for a hotel in Springfield, MO. They are fabulous chairs & still look as good today as when I unpacked them. I am also thinking of purchasing some more lime green chairs for Manhattan. Our guests love them, they are very comfortable & extremely stylish. Thanks, Bridget McC

Thank you for my table. I love it! It arrived in perfect condition. A pleasure to do business with you. RW,

I purchased the orange & chocolate brown Barcelona chairs for a hotel in Manhattan, KS about 3 years ago, then last year I purchased the lime green & cognac chairs for a hotel in Springfield, MO. They are fabulous chairs & still look as good today as when I unpacked them. I am also thinking of purchasing some more lime green chairs for Manhattan. Our guests love them, they are very comfortable & extremely stylish. Thanks, Bridget McCombe, Noble Hospitality, Inc.

Everything arrived. Thank you very much for your help. Love the furniture.
I will keep doing business with you! PCV, TX

The client received the chairs and is very pleased with them. Thank you again for all of your hard work and effort in making this a smooth transaction. I will absolutely keep your e-store in mind for future projects. J.L. NY.

I just wanted to let you know that the chair is beautiful, and I am very
pleased with both the chair and your helpfulness.

I plan to be ordering some more furniture in the near future and I will certainly purchase with your company again. Thank you, Susan MC.

I write to let you know that I just received the chairs. They look
great and exceeded my expectations. You should also know the delivery
company was professional and did a nice job.

Judith, my thanks to you and Anthony for all of your assistance throughout the entire process. I appreciated your prompt attention to everything and will not hesitate to call on you again when I am in the market for additional furniture. Take care, G.T.

The Furniture Collection really "delivered" - and met our expectations ! Bill

Thank you for your patience, trust and kindness in the process of getting the shipment here.

Veracity is rare, which makes me doubly appreciate it coming from your firm. It has been a great pleasure dealing with you.

The chairs arrived yesterday, and I must say: they look miraculous! Great quality, just what I expected, etc... I certainly will spread the voice about your business and excellent service. Thank you very much for everything.
Best regards, Carlos. San Juan.

The quality of the wood, leather and steel is exceptional. It certainly fits the quality and service that we know that we can count on from you and your company. Anita

Chair arrived on Saturday, safe and sound. I'm very happy with my purchase. A pleasure doing business with you.

I would like to thank you very much for your personal involvement in the deal and consequent shipment. You made someone very happy with the chairs. Rick. Holland

The delivery was made and everything arrived safe and sound. Many thanks for your wonderful customer service. Thank you for everything. Jo. CA.

Thanks Anthony for all the wonderful customer service. I will recommend your company to everyone I know. You're awesome and I appreciate all you've done to expedite my order. Sincerely, Joanne. CA

Thank you again for the great service. Nick. Canada.

Great! Thank you for your kind assistance. I'm looking forward to enjoy this lovely chaise. Thanks, Masaki. TX.

Thank you for everything. I will most definitely recommend you. Yvon. FL.

My compliments to you on your website and product line. Malcolm. Tennessee.

Hi Judith, Just wanted to let you know that the chaise arrived from Italy and it is perfect! Thank you and your company so much for orchestrating and co-ordinating its production. It is fantastic and I paid $6000 less than what they charge for the "original" chaise. Just wanted to thank you and express my appreciation again.
Lauren C. New York May 2011

Got the rugs. AMAZING! Exceeded expectations. Thank you.
Robert F.   New York May 2011

The chairs arrived. They are amazing! They do recline, which is excellent. There is a lever on the side of the chair to assist.
Jennifer C-D. Arnold MD

I received delivery on Monday. Thank you very much for all your help.
Looking forward to doing business with you again in the near future.
Laura G.

The table is beautiful and fits perfectly in the space. Thank you for the email and hope to send more business your way in the future.
Josh L. Boston Mass.

Thanks Anthony, as usual you folks are great to deal with and we will order the sofa today.
Darlene W.

Got my four Barcelonas last Friday. They look wonderful. Thank you!
Dawn P. N.Hollywood CA

Yes! The chair arrived yesterday. We are very happy. It looks great.
Thank you very much for everything
Flaviano

I have received the furniture we ordered and am very happy with it. We have not assembled the coffee tables yet but I am confident that we will enjoy them as much as the rest. I am contemplating some additional pieces and would like your assistance on getting the best possible Barcelona Chair.
Leo T

Thank you for the update. I received the piece yesterday and it is perfect. Your service is great and I will certainly keep you in my favorites.
Christine C. Arizona

I received the replacement cushions and they are beautiful. Now I want to order another set for the other identical chair. Thanks!
Donna Iggena

Judith. Thank you for my table. I love it. It arrived in perfect condition. A pleasure to do business with you.
Robin W. W. Palm Beach

Dear Anthony. Today the Marshmallow Sofa had arrived to our library. And what should I say? It looks GREAT!! The colors are agleam and beautiful. Next day I will send you photos. Many thanks for your efforts and the pleasant contact. Best greetings to Judith
Michael S. City Hall Library, Rodental, Germany

Yippppeeeee! Cant wait to see it. My husband just asked where you are located and I fell over when I saw Greenbrae. We are in San Francisco. Love good customer service.
Kathleen.   SF CA

Thank you for a great customer service!
Marta S.   Enterprise Business Systems

I have it... the cushions are perfect!! Thank you, thank you, thank you !!
Danna B. Culver City CA

I received the chairs yesterday afternoon. Thank you for your terrific service!
Richard S. Trabuco Canyon CA

The chairs arrived and the customer is very pleased. I will need to order others and will look over your inventory and get back to you very shortly
Judy T Bloomfield Hills Birmingham

Hello Jennifer
May I ask you a big favor please?
We are furnishing a house in New York and our client would love to see a picture of your chaises in a room setting.   We would love to see them in situ too!  Would that be possible?

Hi!!

Of course - we are away but can I get the picture to you Monday? Is that too late? I love the chairs! They are better than was pictured (on your website).

Jennifer C-D
Baltimore MD

Dear Judith
I received delivery on Monday. Thank you very much for all your help. Looking forward to doing business with you again in the near future.
Laura

The table is beautiful & fits perfectly in the space.
Thank you for the email & hope to send more business your way in the future!
Josh L

Good Morning,
Thanks for the follow up everything went extremely well. She (client) loves the rug and the pickup was very easy.
Thanks for going the extra mile.
Marshauna G

Hi Judith,

Please see below…… what a result!!!

Ian LOVES the office. Very impressed!!

Thanks so much for all your assistance so far.

Regards

Mel

I wanted you to know that we received the table last week and I set it up in the dining room and it looks ten times better in person. Thank you for finding us a perfect match. Now lets talk about the Dining Chairs in White Leather.

The ottoman replacement arrived in my absence on 2/23. Yesterday I opened the carton and removed the replacement and was very satisfied with it. Many thanks for all of your efforts in completing our order.
JL

Got the living room furniture today, in time for E.'s big party

It is perfect. What I received is exactly what I ordered and what I wanted. It all looks exactly as I had pictured it. Although E. usually prefers a more "traditional" look, she told me it looked perfect for our home, and she loves the color. The guys who set it up were great.
Thank you!
JoshF - NY

Judith, I just want to tell you that you and Anthony are the best salespeople I have ever encountered. I very much appreciate the time you spent helping me to make informed and happy decisions. It goes without saying that my husband and I adore our all new furniture, lamps, lighting fixtures and rugs!
Thank you once again and wishing you all the very best.
Gill M.

Hello Judith. Just wanted to let you know the table arrived today & we love it! Thanks so much for your help. Still deciding on buffet…

A.B.

Hi, Judith. Just wanted to let you know that the chair arrived last Friday, and it is exactly what I was hoping for – many thanks for your assistance. Regards, Lance

Hi Judith,

You have been so fantastic to work with, thank you!
Anna

Love it!! Kim R
(Artemis Chair with black leather and dark walnut frame.)

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modern furniture classics

Got the living room furniture today, in time for E.'s big party